603-757-3578 Info@TheCatGroomer.com

Frequently Asked Questions

Does “The Cat Groomer” continue her education at all?

Cheryl has taken advantage of many grooming shows that offer continuing education seminars and learning opportunities.  It’s always good to keep up with new products & techniques that make cat grooming safer and more effective for clients and their kitties.

How long will it take to groom my cat?

The Cat Groomer’s policy is to allow a two hour appointment time slot the first time she meets any cat for the first time if a full groom is being provided.  This allows time for the cat to become comfortable with what is being done without the groom having to be rushed.  The groom may not take up the entire two hours but it’s better to have more time and not need it than to be needing more time that was not scheduled.  Once we have worked with your cat we will be able to provide you with a more accurate time span for future appointments.

I have been told that my cat is difficult to groom. Do you give cats sedatives to calm them down?

We never give any cat any medication as part of the grooming process.  If your cat can only tolerate grooming “with a little help” that is something cat parents can speak with their veterinarian about.  The  vet will know their cat specifically and can recommend courses of action or medication that could be used, but anything that is recommended by the veterinarian must be administered by the pet parent.  The Cat Groomer does not administer medication.  Having said that, we do like to see even difficult cats without any medication on the first visit.  This will allow us to see the cat without it being “chemically altered” so we can better assess what the cat’s issues may be.  A cat can be difficult for many reasons:  fear, aggression, or simply inexperience.  Because of the specialized handling techniques that we use, it may be possible that safe grooming of a difficult cat can be accomplished without the use of medication.  But that can only be determined if your cat is first seen “au natural”.

Can I stay and watch my cat being groomed?

This is not The Cat Groomer’s preferred policy for a number of reasons.  Animals can be very similar to young children in that they can act differently when they believe their parents are around to “save” them.  As your cat’s beauticians, we would like the opportunity to bond with them throughout the entire grooming process to build the trust that is essential to ensure a long and happy grooming relationship.  When the cat is always turning around to face their parent the groom cannot proceed efficiently and the trust relationship does not get off on the right paw.  Fortunately, we are located exactly in between Keene, NH and Brattleboro, VT, both of which have many opportunities for shopping or dining while you wait.

In season, we would also invite you to take advantage of “Purr & Putt”, our partnership with Pine Grove Springs Golf Course, which is within view of The Cat Groomer’s salon and walking distance away, although you can certainly drive there if you wish. Practice your putting, or enjoy a 9-hole round of golf.  Kitty should be just about ready by the time you are finishing up!  Rental clubs are available, or bring your own!

You charge an Assistant Fee. Can I stay and be your assistant instead?

I do not operate that way.  Please see answer to the above question about staying to watch the groom.  Also, my assistants and I have been grooming together for quite a while and understand what is needed and when and how to handle various temperaments and situations that may arise.  We are well versed in safety protocols and calming techniques and oftentimes can see when these are needed in advance before things might escalate.  To have to explain things to a pet parent does not assist in achieving a smooth or safe grooming process.  Besides that, pet parents are paying for a professional groom for their cat.  So my salon provides the professionals to do the job safely and properly.  

An Assistant Fee is charged for the first time we see any new cat for a full groom appointment because with a new cat, we do not know what we will be presented with and in this salon, it is better and more efficient to have two people present.  After that initial appointment, an Assistant Fee may continue to be charged due to the following feline conditions (list not exhaustive): aggression, fear, age, medical conditions, activity level, size and strength.  It is our aim to provide you with the highest quality groom where your cat is treated kindly, gently, and appropriately.  Cats generally find it comforting to have a cat cheerleader (the assistant) talking to them, reassuring them, and taking their mind off the work the groomer is doing.  They also assist in positioning the cat most advantageously.  In this way, the groom proceeds smoothly and efficiently and all parties are happy at the end!

What forms of payment does The Cat Groomer accept?

At this time only CASH or CHECKS made payable to “The Cat Groomer” are accepted forms of payment.